Terms of service

On the Rise Custom Bakeshop

Please review the following which represent the agreement between On the Rise Custom Bakeshop and the Customer.

PLEASE READ THESE TERMS IN FULL

Please review your invoice, the date, the cookie flavours, size, design theme/style, and any attachments including inspiration photos. These details note the final decision made between On the Rise Custom Bakeshop and customer for the order.

If, for any reason, you do not agree to any of the details noted in the invoice prior to payment, you are welcome to decline the order by sending an email to hello@ontherise.ca.

Orders cancelled after payment has been made are subject to the terms below.

Your payment serves as a signature & agreement to these terms.

MINIMUM ORDER

As cookies are baked to order, a minimum order of 1 dozen (12) cookies must be met.

CANCELLED, POSTPONED OR RESCHEDULED ORDERS

In the event that you need to cancel, postpone or reschedule your order, On the Rise Custom Bakeshop will honor your deposit and/or full payment made as a store credit up to 1 year from the date of payment.

Postpone: to put off an event with date unknown.

Reschedule: to schedule again with a new time and date set.

You are welcome to use your store credit for any order placed within 1 year of the date of payment. Rescheduling is subject to On the Rise Custom Bakeshop’s calendar & availability.

Should On the Rise Custom Bakeshop cancel an order due to illness or any other unforeseen circumstance that affects the ability to deliver the order, the deposit/full payment will be refunded within 7 days of notification to the Customer.

LIABILITY AND CHANGES

Liability

On the Rise Custom Bakeshop’s products may contain or come into contact with nuts, eggs, dairy, wheat, gluten, soy, and other allergens. If any of your guests have allergies, it is your responsibility to notify them of the risk and any possible allergens. On the Rise Custom Bakeshop is not liable for any allergic reactions to our products.

On the Rise Custom Bakeshop is not liable for any damage that may arise related to your cookies once your order has been delivered.

Changes

Changes to your order can be made up to two weeks before your delivery date. It is your responsibility to thoroughly review all details of your order prior to payment. If On the Rise Custom Bakeshop is not notified of any changes to be made 2 weeks prior to the delivery date, we will assume your agreement and move forward with fulfilling the order according to the invoice details.

DEPOSIT AND FINAL PAYMENT

Deposit for Custom Orders

A 50% non-refundable deposit is due within 48 hours of the invoice being sent in order to secure the order date.

Orders will not be confirmed and added to On the Rise Custom Bakeshop until the deposit is paid in order to allow all interested customers a chance to book.

Your order will be cancelled & your date may become unavailable in the event your deposit is not received within 48 hours.

Final Payment

Final payment for your order is due no later than 48 hours before delivery. If payment is not received in full 48 hours prior to the delivery date, the delivery will not be completed.

REFUNDS

Should On the Rise Custom Bakeshop cancel an order due to illness or any other unforeseen circumstance that affects the ability to deliver the order, the deposit/full payment will be refunded within 7 days of notification to the Customer.

In the event that the Customer cancels, postpones, or reschedules an order, a credit will be saved to the Customer’s account to be used on future invoices within 1 year of the date of payment. It is the responsibility of the Customer to notify On the Rise Custom Bakeshop at least 48 hours prior to the original date of delivery.

USE OF MEDIA

On the Rise Custom Bakeshop reserves the right to use any photos or videos of a product made by us for publication at a later date.

PACKAGING AND CARE

Your cookies will always be packaged appropriately and secure for travel. On the Rise Custom Bakeshop will notify you of care instructions prior to or during delivery. You are responsible for providing a level surface and suitable environment for your cookies. We advise against placing your cookies outdoors or in direct sunlight. On the Rise Custom Bakeshop is not responsible for any damages to your order due to outside elements.